How to Upgrade a Subscription under New Commerce Experience (NCE)

1. Existing Subscription - refers to the current New Commerce Experience (NCE) product/SKU that has been provisioned as a subscription against a tenant in PRISM, that is being requested to be upgrade.
   
   
2. Subscription ID - refers to the unique ID attached to the subscription. 
   
   
   
   
3. New Subscription - refers to a new New Commerce Experience (NCE) product/SKU that is been requested to replace/upgrade the existing subscription that is being requested to be upgraded.
4. Prerequisite Products - refers to an existing subscription's product family/group that is required to be active prior to an add on the product being able to be successfully provisioned
5. Product - refers to New Commerce Experience (NCE) product/SKU that is provisioned as a subscription against a tenant.
   
6. Coterminous - refers to the new subscription collecting the existing original subscriptions' end date as the upgrade occurs.  
   
7. Eligible Products - refers to which New Commerce Experience (NCE) existing product can be moved to which new subscriptions. Add On SKU Prerequisite List
8. Full Upgrade - refers to when upgrading the existing subscription to the new subscription that the full quantity is moved to the new subscription
   
9. Partial Upgrade  - refers to when upgrading the existing subscription to the new subscription-only a portion of the quantity is moved to the new subscription, and the other portion remains on the existing subscription. 
   

Note: upgrades are not available if the existing subscription is within the cancellation window is open. 

Note: upgrading a subscription will not enable a cancellation window under the new subscription. 

Within PRISM, upgrade functionality is under development. When the functionality release occurs, this guide will be updated. Once the automated process exists manual requests will no longer be accepted.

How to Request an Upgrade

1. Within PRISM, navigate to the Microsoft CSP program tile
   
2. Select the Manage Existing Tenants tile
   
3. Select the tenant you would like to upgrade, from the tenant list by selecting Manage from the list of tenants.
   
4. Use the expand or manage option to see the subscription details
   
   
5. Email to Partner Support with your rhipe Account Manager on cc, below is a template of the required details for this request, please note that the acknowledgement below is required to enable rhipe's Teams to action the request.
   Dear Partner Support,
   
   Please assist with the below upgrade request:
   
   Tenant Domain: 
   Current Subscription: 
   Subscription ID: 
   Upgrade Type: {Full/Partial}
   New Subscription: 
   Quantity to Upgrade: 
   
   I (Company Name) understand that the submission of this request is final and cannot be reversed; that no cancellation or quantity reduction is available post-upgrade; all invoices generated during this process require payment.
   
   Kind Regards
   
   Example of completed email, using the details for the above request:  
   
   
   
6. rhipe's Partner Support will complete the upgrade and then move your request over to rhipe's Program Operations Team
   
7. rhipe's Program Operations team will arrange any invoicing required and let you know once completed