Cancelation Policy - New Commerce Experience (NCE)
New Commerce Experience (NCE) Cancellation Policy:
A Partner / Tenant receives no refund if they want to cancel their subscription after the 7 Day cancellation window. The Partner / Tenant is provided with the option to cancel the subscription within the first 7 days of provisioning the service. After the 7 days cancellation window, the subscription cannot be cancelled for the remainder of the term of the contract. Once a subscription has been cancelled, the subscription cannot be reinstated, if the partner/customer requires the subscription to be activated, they would have to create a new subscription with the new order quantity and the order would be treated as a new NCE order.
NCE Cancellation Policy Summary:
- First 7 days of any term: Prorated refund (proration calculated daily).
- After the first 7 days of any term:
• No cancellation.
• Reseller and rhipe billed for the full term.
• If
seats are added midterm, the same 7 day policy applies to any reduction of
additional seats (Support request required).
• As rhipe and reseller will be billed for the full term for any cancellation of licenses outside cancellation window, 12-month and 36-month term subscription licenses should be provisioned and billed annual upfront.
• When a cancellation is complete, the
customer will immediately lose access to the service, and it can’t be restored.
The state for the subscription will be nonrecoverable.
Related Articles
Add Ons - New Commerce Experience (NCE)
Add Ons under New Commerce Experience (NCE) Add Ons enable resellers to purchase additional services as part of a previously purchased product. Under NCE it is important to remember the following concepts when referring to add ons: Base Product - ...Terms and Conditions of Microsoft CSP - New Commerce Experience (NCE)
New Commerce Experience (NCE) Terms and Conditions of Microsoft CSP Please be aware that the use of the Microsoft CSP program and any/all features released, or future released as part of the New Commerce Experience (NCE) are subject to the terms of ...Pricing - New Commerce Experience (NCE)
Pricing under New Commerce Experience (NCE) Below are some tips and tricks on how to view pricing under New Commerce Experience (NCE) in PRISM. How to find pricing in PRISM Within PRISM, navigate to the Microsoft CSP program tile. Navigate to ...Annual Term on Monthly Billing - New Commerce Experience (NCE)
Annual Term (Commitment) on Monthly Billing/Payment Monthly Billing on Annual Term is an ordering function offered on request to rhipe Partners with a strong payment history. The offering is not available to all Partners, If a partner requires to ...How to Find an NCE SKU - New Commerce Experience (NCE)
Using the Filter Products search bar search for the product you wish to order. Note: NCE Products will be identifiable by having “NCE Product” in the product name or the Product SKU ID will have a “:00” within it.