New Commerce Experience (NCE) Cancellation Policy:
A Partner / Tenant receives no refund if they want to cancel their subscription after the 7 Day cancellation window. The Partner / Tenant is provided with the option to cancel the subscription within the first 7 days of provisioning the service. After the 7 days cancellation window, the subscription cannot be cancelled for the remainder of the term of the contract. Once a subscription has been cancelled, the subscription cannot be reinstated, if the partner/customer requires the subscription to be activated, they would have to create a new subscription with the new order quantity and the order would be treated as a new NCE order.
NCE Cancellation Policy Summary:
- First 7 days of any term:
Prorated refund (proration calculated daily).
- After the first 7 days of any
term:
• No
cancellation.
• Reseller
and rhipe billed for the full term.
• If
seats are added midterm, the same 7 day policy applies to any reduction of
additional seats (Support request required).
• As
rhipe and reseller will be billed for the full term for any cancellation of
licenses outside cancellation window, 12-month and 36-month term subscription
licenses should be provisioned and billed annual upfront.
• When a cancellation is complete, the
customer will immediately lose access to the service, and it can’t be restored.
The state for the subscription will be nonrecoverable.