Monthly Term on Monthly Billing - New Commerce Experience (NCE)

Monthly Term on Monthly Billing - New Commerce Experience (NCE)

Monthly Commitment with Monthly Payment

The concept of Monthly Commitment with Monthly Payment refers to subscriptions that have a monthly term (i.e., purchased on the 14th of January 2022 and then renewal date is 13th of February 2022) with a monthly payment of each subscription required. 


Billing


The use/purchase of monthly commitment with monthly payment will result in a monthly invoice being generated between the 1st and 3rd of each month and sent to your Accounts Department (based on the contact details stored within the PRISM portal). The monthly invoice will contain all charges for all monthly billing subscriptions under Microsoft CSP from the previous month. For example: between the 1st and 3rd of April 2022, you will receive an invoice with the March 2022 consumption charges. The monthly invoice will include all/any subscriptions that were active during any point in March 2022; charges are pro-rata’ed where required. The invoice PDF will provide a line-item view of each subscription; additional information on retail pricing and the subscriptions can be found in the Invoice CSV file located under the Invoice tab in PRISM. 


Example #1 with no FX rates (AUD, JPY, NZD, KRW, USD): a product with a 1-month price of AUD $5.00, that is active for all of March 2022 would be charged a unit price of $5.00.  The line item-unit value of the charge would be Unit Price*Quanity. For example $5.00*1=$5.00 

Example #2, quantity increase with no FX rates (AUD, JPY, NZD, KRW, USD): a product with a 1-month price of AUD $10.00, where the quantity was 1 for the 1st to 16th of March 2022, then increased quantity from the 17th of March through to 31st of March 2022 to 2. Therefore there would be two line items on the monthly invoice. The line item calculation method is Unit Price * Quantity * (Billable Ratio). Where a billable ratio is the number of days the subscription is active for in the month divided by the number of days in the month.  
Line Item #1 (1st March - 16th March 2022) = 10*1*(16/31) = $5.17
Line Item #2 (17th March - 31st March 2022) = 10*2*(15/31) = $9.68

Example #3 with FX rates (USD-to-Local Currency): a product with a 1-month price of USD$7.00, that is active for all of March 2022, where the FX rate was 4.45.  The monthly unit value of the charge would be (USD Unit Price * FX Rate)*Quantity; for example: 7.00*4.45*1 = 31.15

Example #4, quantity increase with FX rates (USD-to-Local Currency): a product with a 1-month price of USD$20.00, where the quantity was 1 for the 1st to 16th of May 2022, then increased quantity from the 17th of May through to 31st of May 2022 to 2. Where the FX rate is 1.32. Therefore there would be two line items on the monthly invoice. The line item calculation method is Unit Price* FX Rate * Quantity * (Billable Ratio). Where a billable ratio is the number of days the subscription is active for in the month divided by the number of days in the month. 
Line Item #1 (1st March - 16th March 2022) = 20*1.32*1*(16/31) = 13.63
Line Item #2 (17th March - 31st March 2022) = 20*1.32*2*(15/31) = 25.55


Provisioning Subscriptions

Within PRISM, either create a new tenant or use an existing tenant and select “Add New Subscription”.

Within the Add Subscriptions page, ensure that the billing toggle is set to “Monthly”, so only monthly products are shown.


Using the Filter Products search bar, search for the product you wish to order.

Note: NCE Products will be identifiable by having “NCE Product” in the product name, or the Product SKU ID will have a “:00” within it.


Update the number on the screen to match the quantity you would like to order. This action will update the Order Summary on the right-hand side to show the total monthly value of this order.



Once the quantity is added, a Terms drop-down list will appear. For Monthly Term on Monthly Billing please ensure 1 Months is selected.


Choosing Term "1 Months" = subscription will have a 1-month commitment and billing term i.e. If provisioned on the 14th of March 2022, the subscription term is 30 days, so the next renewal date is the 13th of April 2022, you will receive a monthly bill for this subscription.
Choosing Term "1 Years" = subscription will have a 1-year commitment and 1-month billing term i.e. If provisioned on the 14th of March 2022, the subscription term is 365 days, so the next renewal date is 13th of March 2023, you will receive a monthly bill for this subscription for a 12 month period.

Once the product, quantity and pricing are confirmed, select “Submit Order.”

In the top right-hand corner, you will be presented with several notifications as the subscription provisions in Microsoft’s Partner Centre.


Whilst the order is provisioning in Microsoft’s Partner Centre, you will see the details under the Pending Order heading


And once provisioning is fully completed, the subscription will be visible under the Subscriptions heading.



Managing Subscriptions

For monthly commitment with monthly payment subscriptions, subscriptions can be increased at any point in time and decreased within the 7-day cancellation window. Beyond the 7-day cancellation window, Quantity decrease is not available.

Note: Once a subscription is provisioned and active, the subscription billing would have started. If cancellation occurs within the 7-day cancellation window, there would be pro-rata charges applied for the subscription until cancellation. All subscriptions after the 7-day cancellation window will be invoiced and charged for the duration of the contractual term, including any quantity increases.

Increasing Subscription Quantity


To increase the quantity, navigate to the tenant and select Manage next to the subscription requiring a quantity increase.


Use the plus icon to increase the quantity to the desired new quantity.


On the right-hand side of the screen, an Order Summary will appear with the estimated monthly value of the subscription and will enable the Update Quantity button. Please note that on your monthly invoice, the quantity change will be invoiced as a pro-rata line item from the date of the quantity increase request until the end monthly term.


Once product, quantity and pricing are confirmed, select the “Update Quantity” button.

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.


Once completed, the job notification will be removed from the Manage Subscription page, and the quantity will be adjusted on the Manage Tenant screen.



Decreasing Subscription Quantity

To decrease the quantity, navigate to the tenant and select Manage next to the subscription requiring a quantity decrease.

Note: Decreasing subscription quantity is not possible after the first 7-days. If an order is submitted through PRISM post 7-days cancellation window, it would get rejected from Microsoft Partner Centre, and the following notification would be presented on the order failure.


Use the negative icon to decrease the quantity to the desired new quantity.


On the right-hand side of the screen, an Order Summary will appear with the estimated monthly value of the subscription and will enable the Update Quantity button. Please note that on your monthly invoice, the quantity change will be invoiced as a pro-rata line item from the date of the quantity decrease request until the end monthly term.


Once product, quantity and pricing are confirmed, select the “Update Quantity” button.


A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.


Once completed, the job notification will be removed from the Manage Subscription page, and the quantity will be adjusted on the Manage Tenant screen.



Suspending Subscriptions (aka Pause)

To suspend a subscription, navigate to the tenant and select Manage next to the subscription requiring suspension.

Note: Suspension pauses the subscription in PRISM and Microsoft Partner Centre, but the billing of the subscription will continue until the end of the term.

Under the Manage Subscription page, select the “Suspend Subscription” button.


A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.


Once completed, the job notification will be removed from the Manage Subscription page, and the subscription will no longer appear under the “Active Subscriptions” section of the Manage Tenant screen.

You will be able to turn the “Show Only Active Subscriptions” toggle off to see all suspended subscriptions. Under the Subscriptions section, the suspended subscription will be displayed with the status as “Suspended”.


Resuming Subscriptions

To resume a previously suspended subscription, navigate to the tenant, and turn the “Show Only Active Subscriptions” toggle off to see all suspended subscriptions.


Then select “Manage” next to the subscription you require to resume

.
Under the Manage Subscription page, select the “Resume Subscription” button.

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.


Once completed, the job notification will be removed from the Manage Subscription page, and the subscription will now appear under the “Active Subscriptions” section of the Manage Tenant screen.


Cancelling Subscriptions

To cancel a subscription, navigate to the tenant and select Manage next to the subscription requiring cancellation.


Under the Manage Subscription page, select the “Cancel Subscription” button.

Subscription will go straight to cancellation if the subscription is being cancelled within the 7-day window.

Subscriptions cannot be cancelled after the 7-day cancellation window; they can only be suspended (billing will occur for the full term)


On clicking the “Cancel Subscription” button, you will be presented with a popup box asking for your confirmation on the cancellation.

On selecting “Yes”, A job will then be lodged with Microsoft to cancel the subscription; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.

If a cancellation is requested after the 7-day window, “Cancellation” is not possible for an annual commitment. Subscriptions can be suspended anytime using the suspend button after the 7-day cancellation window.





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