How to Convert a Subscription - New Commerce Experience (NCE)

How to Convert a Subscription - New Commerce Experience (NCE)

Migrating subscriptions from Microsoft CSP Legacy to NCE


Migrating subscriptions in PRISM enables users to migrate all valid monthly subscriptions on legacy, to NCE as monthly billing, and monthly term. The Subscriptions on legacy can be migrated individually or can be selected in bulk. When accessing the manage subscription page the subscription will be validated to determine if it can be migrated based on Microsoft and rhipe rules. When migrating a subscription you must also migrate all child add-ons.

Rhipe will only allow migration into NCE as monthly billing and monthly term. This is to reduce complexities to users and any related processes such as payment upfront. If the user does not want to move to this combination then the usual process of suspending legacy and creating a new NCE subscription should be used.

Individual Subscription Migration

  1. Within PRISM, navigate to the Microsoft CSP program tile.
  2. Navigate to the Manage Existing Tenants tile


  3. Select the tenant by selecting Manage.
  4. To migrate the subscription, navigate to the tenant and select Manage next to the subscription.

  5. Click on Migrate Subscription

Bulk Subscriptions Migration

  1. Within PRISM, navigate to the Microsoft CSP program tile.
  2. Navigate to the Manage Existing Tenants tile


  3. Select the tenant by selecting Manage.
  4. Click on Migrate Subscriptions

User can select if the end date of the legacy subscription should be retained, or if they would like the end date to be one month from the day of migration. This would be the same as purchasing a new subscription. 



 Microsoft will control the mapping of which NCE product should be selected during migration, please contact CSP Support for the full list of migration product mappings.
Migration can take some time to process. Please allow half an hour for migration to be fully complete and the billing will then occur as per the term of the subscription as shown in one of the three termed processed (aka Monthly Term with Monthly Billing etc)



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