Azure Reserved Instance Ordering & Billing Process

Azure Reserved Instance Ordering & Billing Process

rhipe Azure Reserved Instance Ordering & Billing Process

Azure Reserved Instance Terms and Conditions

Before placing an order for Azure Reserved Instances, please ensure that you, your company, and end customer fully understand the implications of the below clauses:

  1. I acknowledge and understand that the submission of an Azure Reserved Instance order is the acceptance and commitment to pay any and all related invoice/s.
  2. I acknowledge and understand that the cancellation/suspension of an Azure Reserved Instance is at the discretion of Microsoft. At any time, Microsoft may charge a 12% cancellation fee and rhipe may charge a 3% administration fee.
  3. I acknowledge and understand that rhipe are unable to fully predict and cancelation charges and/or refund amounts. 
  4. I acknowledge and understand that the commitment period of the Reserved Instance starts immediately and that the Reserved Instance cannot be purchased to start from a future date.
  5. I acknowledge and understand that to fully take advantage of Azure Reserved Instance, I should provision the correct VM with the correct VM type, data center location and quantity before after the Reserved Instance is provisioned.
  6. I acknowledge and understand that PRISM will provision reservation as per the order I place and does not take responsibility on the partner’s choice of resources. Any additional cost or loss incurred due to change / cancellation of order, will be charged back to the partner.
  7. I acknowledge and understand that if I don't renew the Reserved Instance, the services continue to run normally and I will be automatically charged pay-as-you-go rates for the usage after the reservation expires, through my Microsoft CSP agreement.
  8. I acknowledge and understand that under MySQL, quantity refers to the number of cores of the instance or all the instances as a whole. For example, if you intend to apply RIs for two 4vCore instances the quantity should be 8 (2x4).
  9. I acknowledge and understand that the license will be ordered as an Azure Hybrid Benefit without a Windows license included.
  10. I acknowledge and understand that software license cost such as Windows Server licenses is not covered by Reserved Instance.
  11. I acknowledge and understand that additional resources cost outside VMs will be billed monthly in arrears in standard CSP PAYG subscription.

Azure Reserved Instance Pricing

Please follow these steps to view Azure Reserved Instance Pricing in PRISM if you currently have a Microsoft CSP agreement. First, navigate to the Microsoft CSP program tile and select Manage. 

Select Price List in the horizontal toolbar.


Select the tick box View Reserved Instance Filters and Price List. Please note that by selecting the tick box, the options shown under Billing Cycle will revert from Monthly/Annual to Monthly/Once Off to align with the Azure Reserved Instance Ordering Process.


Use the filter options to search for a specific Reserved Instance product; all available products and pricing will be shown underneath the filter table for review.


If you don’t currently have a Microsoft CSP agreement, please follow these steps to view Azure Reserved Instance Pricing in PRISM. First, navigate to the Price List icon on the vertical toolbar. 


Under Program select, Microsoft CSP. Select your desired Currency from the Currency dropdown list. Next, select the tick box View Reserved Instance Filters and Price List. Please note that by selecting this tick box, the options shown under Billing Cycle will revert from Monthly/Annually to Monthly/Once Off to align with the Azure Reserved Instance ordering process.


Use the filter options to search for a specific Reserved Instance product. Then, select the View Reserved Instance Price List button to search for the pricing for the particular product/s. 



Reserved Instance Ordering/Provisioning

To order a new Azure Reserved Instance, navigate to the Manage Tenant screen under your Microsoft CSP program tile; for the tenant, you wish to order against and select Add Reserved Instance button (screenshot below). 
Note that an active Azure Plan or Azure Classic subscription is required within PRISM under the tenant for the Add Reserved Instance button to be visible. 

Note that only one reserved instance product can be ordered at a time; this is so that each product has its own separate reservation ID, which will later allow managing the reserved instance easier for partners.


Within the Add Reserved Instance page, use the following fields to order the reserved instance. 

Filter Reserved Instance Products

  1. How would you like to be billed for your subscriptions? #1 – Select either Monthly or Once Off. Monthly billing will mean that you are billed on a monthly basis for the term of the reserved instance; Once Off billing will mean that you are billed at the start of the term for the full term.
    Note that at the end of the term, renewals are required to have the reserved instance remain active; with both Monthly and Once Off billing, this will require a new term and new billing cycle to begin.
  2. Region #2 – Search by either scrolling through the list or typing into the field to filter for the Azure Datacenter Region required for the customer. Located next to the Region search box is a hyperlink to a knowledge base article that defines the region naming conventions into an easy-to-understand matrix.
  3. Term Duration #3 – The term refers to the license duration and commitment bracket that you are ordering for. This field is by default set to “Any”, but by using the dropdown list, you can alter this to a specific term commitment.
  4. Reserved Instance Product #4 – Search by either scrolling through the list or typing into the field to filter for the product category.
    Note that you can use the search box using the product category name or category ID as located on the pricelist.

Product Selection

  1. Filter Products #5 – If you would like to filter the product any further, you can use the Filter Product type in feature to reduce the criteria down
  2. Select Product #6 – Locate the Reserved Instance product you wish to order and select the tick box on the left-hand side. This will then display a quantity field where you can increase and decrease the quantity; you will see an expected price on the right-hand side.

Configure the Order 

  1. Azure Subscription #7 – Select which Azure Subscription you would like the Reserved Instance provisioned against
  2. Scope #8 – Select either Shared or Single Subscription. 
  3. Custom Reserved Instance Name #9 – Optional – Enter a custom ID/Name to remember or identify your order if required. If completed, this will display on the main manage tenant screen as the identifier of the Reserved Instance.

Order Summary

  1. Order Acknowledgement #10 – Review the details of the order shown under the Order Summary heading, read the “I acknowledge…” blurb and select the tick box to commit to this purchase
  2. Submit Order #11 – When ready to place the order, select the Submit Order button.
    Note that provisioning may take up to 24 hours; a tenant sync will occur in the first 15 minutes; however, the order will take longer for the order to sync back from Microsoft’s Partner Centre.

You will receive a notification from the PRISM portal once your order has been submitted and then processed. If the order fails, you will receive a notification with the failure message.

Order Submission Notification Example:


Failure Notification Example:


Managing Reserved Instances

Within PRISM, under the Manage Tenant screen, you will be able to see the Reserved Instances heading; underneath this heading, you will see a list of Active Reserved Instances.


For a Reserved Instance, you wish to view more information; please select the Manage button next to that Reserved Instance. On the following screen, you will see additional information on this Reserved Instance.
 

If you require changes to an existing ordered Reserved Instance, please don't hesitate to get in touch with your Account Manager.

Reserved Instance Billing

Based on the type of billing term selected, billing will occur in two different methods:

  1. Monthly – On a monthly basis, you will receive a second Microsoft CSP monthly invoice bill that is specific to your Azure Reserved Instances; the usage period for the invoice will be for a full month example, 1st of November 2021 to 30th of November 2021; however, the charges within the invoice will contain proration based on the provisioning dates. Billing is based on Microsoft’s Partner Centre Reconciliation files and contain proration to the dates the Reserved Instance was/is active.
  2. Once Off – A once-off invoice for the term will be billed within 24-72 hours post order completion; the invoice usage dates will be for the entire term of the order with no proration requirements. 

Notes/Limitations


This is the first release of Azure Reserved in the PRISM portal; therefore, we wanted to advise you of any limitations or notes that you should be aware of:

  1. Azure Reservation Management – for cancellation, quantity changes, exchanges, etc., please contact your Account Manager.
  2. Azure Security Group Permissions - will not be automatically provisioned at the time of the Reserved Instance order; please submit a ticket with our Partner Support Team should you require any further information on this topic.
  3. Pricing displayed in PRISM may differ to the final pricing on your invoice when ordered against an Azure Classic subscription. Customers may also notice their RI pricing changes after transitioning to Azure Plan. This is because pricing is calculated differently by Microsoft depending on the type of azure subscription associated with the RI order. PRISM only displays the pricing related to Azure Plan because Azure Classic is in the process of being retired by Microsoft.
  4. Configuring Optimization for Reserved Instance VM is not supported in this release. The default value of ‘Instance Size Flexibility’ will be set. please submit a ticket with our Partner Support Team should you require any further information on this topic
  5. Resource Group for Reserved Instance is not supported in this release. Please submit a ticket with our Partner Support Team should you require any further information on this topic.









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